Let’s Get Rid of the Workarounds Nurses Face Every Day

January 3, 2019

You might remember the classic episode of “I Love Lucy” at the chocolate factory.

Lucy and Ethel are tasked with packaging each chocolate candy by hand..

3 Steps to a ‘Case-Ready’ Operating Room (with Sample Turnover Tasks)

December 10, 2018

As I was sitting in my Marriott hotel room selecting one of the two types of pillows they laid out for me – feather or synthetic – I was once again..

A Perioperative Model Designed to Align Your Surgical Teams

November 28, 2018

In space, lightness and darkness, speed and time are all at extremes. As an astronaut, your very life relies on the many intricate and complex systems..

How Cutting O.R. Turnover by 5 Minutes Can Boost Clinician Morale

November 7, 2018

The year 1972 was a pivotal time for Southwest Airlines. It was the year that its vice president of ground operations, Bill Franklin, came up with an..

Poisoned Halloween Candy, Tech-Challenged Hospital Workers, and Other Urban Legends

October 22, 2018

It was the 1980s, and parents everywhere were panic-stricken about Halloween. Children were being harmed – poisoned, cut by razor blades and other..

A Simple Framework To Build a High-Performing Hospital Service Department

October 7, 2018

You may recall the show “Extreme Makeover: Home Edition.” The premise? Designers race to fully renovate a house in just one week. Onscreen, the results..

Why Hospital Service Teams Are Foundational to the Health Care Experience

September 18, 2018

The “banana cake” story is a legend at Northwestern Medicine Central DuPage Hospital (Illinois), and is often told as an inspiring tale as a way to..

Disruptive Healthcare....or Not?

June 26, 2018

Riddled with a convoluted medical infrastructure, unaligned financial incentives, and spiraling costs, the $3.3 trillion American healthcare system..

How Can a Digital "Checklist" Application Help Me Provide Better Patient Care?

June 20, 2018

We all know how beneficial checklists can be in our daily lives. We sometimes cannot get through the day without a to-do list reminding us of the tasks..

Ever Wonder What a Stress-free Day Looks Like for a Hospital Nurse?

June 5, 2018

Any nurse knows that a “stress-free” workday does not exist in any hospital environment. Each shift can be exhilarating and exhausting, emotional or..