The Nurse-Ops Connector Role That Every Hospital Should Have

March 15, 2019

Lisa Mogannam has worked in nursing at University of California-San Francisco (UCSF) Health for 21 years. So she knows a few things about what nurses..

9 Steps to a Nurse-Ready Patient Room

February 5, 2019

I was 23 years old at a baby shower for a coworker, Dave. We sat down together and ate our cake.

I was young, and children were not on my radar, but I..

What Is a Nurse-Ready Patient Room?

January 21, 2019

If you have ever watched a duck glide across a pond, you would probably agree that they are elegant swimmers. They seem to float effortlessly while..

Let’s Get Rid of the Workarounds Nurses Face Every Day

January 3, 2019

You might remember the classic episode of “I Love Lucy” at the chocolate factory.

Lucy and Ethel are tasked with packaging each chocolate candy by hand..

3 Steps to a ‘Case-Ready’ Operating Room (with Sample Turnover Tasks)

December 10, 2018

As I was sitting in my Marriott hotel room selecting one of the two types of pillows they laid out for me – feather or synthetic – I was once again..

A Perioperative Model Designed to Align Your Surgical Teams

November 28, 2018

In space, lightness and darkness, speed and time are all at extremes. As an astronaut, your very life relies on the many intricate and complex systems..

How Cutting O.R. Turnover by 5 Minutes Can Boost Clinician Morale

November 7, 2018

The year 1972 was a pivotal time for Southwest Airlines. It was the year that its vice president of ground operations, Bill Franklin, came up with an..

Poisoned Halloween Candy, Tech-Challenged Hospital Workers, and Other Urban Legends

October 22, 2018

It was the 1980s, and parents everywhere were panic-stricken about Halloween. Children were being harmed – poisoned, cut by razor blades and other..

A Simple Framework To Build a High-Performing Hospital Service Department

October 7, 2018

You may recall the show “Extreme Makeover: Home Edition.” The premise? Designers race to fully renovate a house in just one week. Onscreen, the results..

Why Hospital Service Teams Are Foundational to the Health Care Experience

September 18, 2018

The “banana cake” story is a legend at Northwestern Medicine Central DuPage Hospital (Illinois), and is often told as an inspiring tale as a way to..