What's a ‘Smart’ Checklist for Clinical Environments?

February 11, 2021

“Why would you start a business based on a checklist?” 

That is a question I get sometimes from people who are first learning about my company,..

Why Hospital Service Teams Are Foundational to the Health Care Experience

January 28, 2021

The “banana cake” story is a legend at Northwestern Medicine Central DuPage Hospital (Illinois), and is often told as an inspiring tale as a way to..

A Simple Framework To Build a High-Performing Hospital Service Department

January 14, 2021

You may recall the show “Extreme Makeover: Home Edition.” The premise? Designers race to fully renovate a house in just one week. Onscreen, the results..

Poisoned Halloween Candy, Tech-Challenged Hospital Workers, and Other Urban Legends

January 1, 2021

It was the 1980s, and parents everywhere were panic-stricken about Halloween. Children were being harmed – poisoned, cut by razor blades and other..

Infection Prevention and Environmental Services: A Natural Synergy

December 17, 2020

Symbiosis is a close relationship between two different biological organisms in nature. Mutualism is when both species benefit from the interaction and..

Let’s Get Rid of the Workarounds Nurses Face Every Day

December 3, 2020

You might remember the classic episode of “I Love Lucy” at the chocolate factory.

Lucy and Ethel are tasked with packaging each chocolate candy by hand..

What Is a Nurse-Ready Patient Room?

November 19, 2020

If you have ever watched a duck glide across a pond, you would probably agree that they are elegant swimmers. They seem to float effortlessly while..

9 Steps to a Nurse-Ready Patient Room

November 5, 2020

I was 23 years old at a baby shower for a coworker, Dave. We sat down together and ate our cake.

I was young, and children were not on my radar, but I..

The Nurse-Ops Connector Role That Every Hospital Should Have

October 22, 2020

Lisa Mogannam has worked in nursing at University of California-San Francisco (UCSF) Health for 21 years. So she knows a few things about what nurses..

Hospital Staffing Patterns: Less Support for Nurses Today

October 8, 2020

In 2015, my son and I went to the Bay Area Science Festival at Oracle Park in San Francisco. There were a ton of things to learn and explore, but one..