A Simple Framework To Build a High-Performing Hospital Service Department

August 26, 2020

You may recall the show “Extreme Makeover: Home Edition.” The premise? Designers race to fully renovate a house in just one week. Onscreen, the results..

Why Hospital Service Teams Are Foundational to the Health Care Experience

August 5, 2020

The “banana cake” story is a legend at Northwestern Medicine Central DuPage Hospital (Illinois), and is often told as an inspiring tale as a way to..

What's a ‘Smart’ Checklist for Clinical Environments?

January 17, 2020

“Why would you start a business based on a checklist?” 

That is a question I get sometimes from people who are first learning about my company,..

Infection Prevention and Environmental Services: A Natural Synergy

October 2, 2019

Symbiosis is a close relationship between two different biological organisms in nature. Mutualism is when both species benefit from the interaction and..

The Art and Science of Making Change Stick in a Clinical Setting

September 11, 2019

I am a co-founder of a software company for the healthcare industry. And while I am new to the start-up game, new to software and new to sales, there..

Hospital Staffing Patterns: Less Support for Nurses Today

July 25, 2019

In 2015, my son and I went to the Bay Area Science Festival at Oracle Park in San Francisco. There were a ton of things to learn and explore, but one..

How About a ‘Time Out’ for the Surgical Environment, Too?

July 9, 2019

We observed National Time Out Day on June 12, an annual event created by the Association of periOperative Registered Nurses (AORN) that reminds us of..

The Nurse-Ops Connector Role That Every Hospital Should Have

March 15, 2019

Lisa Mogannam has worked in nursing at University of California-San Francisco (UCSF) Health for 21 years. So she knows a few things about what nurses..

9 Steps to a Nurse-Ready Patient Room

February 5, 2019

I was 23 years old at a baby shower for a coworker, Dave. We sat down together and ate our cake.

I was young, and children were not on my radar, but I..

What Is a Nurse-Ready Patient Room?

January 21, 2019

If you have ever watched a duck glide across a pond, you would probably agree that they are elegant swimmers. They seem to float effortlessly while..